Since highly skilled workers are not needed for most of the call center work, there is a lot of competition for doing the work. As companies try to cut costs, the work is likely to move to countries or regions where hourly wages are lower and people are familiar with the language. This usually corresponds to a lower standard of living. Though India gets a lot of the outsourced work, the wages have been increasing rapidly in the last few years, as a result of which , outsourcing may not be very competitive soon compared to Philippines and Eastern Europe.
Competition
March 24th, 2009Internet connection
March 23rd, 2009Since a large amount of data is transmitted to and from the call centre, the quality of the internet connection is important. All foreign call centers have dedicated lines for connectivity . In case of any problem with a particular line, the system will switch over to an alternate connection. The switch over is usually instantaneous. However, there only a few bandwidth providers for most countries and in case there is a cut in the undersea cable, connectivity is affected.
Local outsourcing
March 18th, 2009With increasing unemployment levels, most countries are try to stop outsourcing jobs to foreign countries. Many prefer local outsourcing, which is often cheaper, with the advantage that the customers speak to some one familiar with the local culture.
Nature of work
March 17th, 2009Though the salary at call centers is lucrative in developing countries due to favorable exchange rates, the work is often monotous . The scope for career advancement remains slim, as only a few can progress to the next level.
So call centers remain popular with students , who wish to make some part time money while studying.
Rates for call center
November 12th, 2008Rates: US Dollars Five Hundred Only (US$ 500/-) per seat per month. [For 154 Hrs]
= US $ 3.25/- per hour x 7 hrs per shift [excluding lunch & tea breaks] [For 22 days x 7 hrs = 154 hrs]
= US$ 22.75 per day x 22 days per month [five days a week] = US$500.50/- per month.
C] Terms of Payment: a) One Month Rent as Deposit. & b) One Month Rent in advance.
D] Contract Terms: Minimum 10 seats to be hired [dry leased] & for minimum One Month.
M/s. Priya Tele Services
Setting up a call center
November 12th, 2008Call center setup
Features: -
Capacity of 120 Seats per shift. [Two Hubs of Sixty Seats each]
Expandable to 500 seats.
Build as per International requirements with best leg space.
Unlimited Calls to UK / USA / CANADA / AUSTRALIA.
On International Private Leased Circuit (IPLC) lines.
Hardware: Nortel 7480 with Passport 11 – C, Meridian switch & Router.
Software: Predictive Dialler.
PC per agent with Nortel Dialling Phones, Head Sets & Executive Chairs.
Dry Lease charges for out-bound are USD 3.25/- per Hour. [Non-Negotiable].
Dry Lease charges for in-bound will be quoted depending upon the requirements.
Total Area occupied is Approx. 12,000 sq. ft
Cafeteria space 2500 sq. ft. [with all facilities at cost]
Fully equipped MIS team with system engineers.
Call recording / Call Monitoring & other facilities provided.
Training Room / Seminar Hall with all facilities. [Capacity 50 seats]#
Photocopier [Xerox] & LCD Projector # available.
Will help in recruitment and voice & accent training at cost.
Call centers
October 29th, 2008Setting up a call center, software