In many countries, home based call centers are becoming increasingly popular. The income of the agent depends on the product or service. Telemarketing jobs are common, with agents being either paid per lead or a flat rate per hour or per call. They may get a bonus for reaching their targets for leads or if the lead converts into a sale.
Archive for March, 2009
Home based call centers
Tuesday, March 31st, 2009SEO sales through call centers
Sunday, March 29th, 2009Some companies sell SEO services through call centers. The strategy is to:
Step 1
Call center needs to train agents in accent. You can’t talk to Americans with a foreign accent forget about Convincing them.
Step 2
Sales Script – It is very important that the call center prepare a comprehensive sales Script with every possible Rebuttal that can come in your call with Customer
For Example – How many websites do you submit my URL to? or Can you get my website on the Top of google search by your SEO services?
Step 3
ABC – Always be closing a sale… You have to take every call with an attitude that you can sell to every single customer you talk to.
Call center resources
Sunday, March 29th, 2009Some resources for starting a call center are:
http://www.call-center.net/planninganddesign_main.htm
http://www.startacallcenter.com/
Supervisor salaries
Sunday, March 29th, 2009The supervisor salaries depend on the location and attendance record. In Philippines, the salaries are as follows:
Cebu and smaller towns – P15K – P25K
Manila, Makati – more than P25K
Need for call center
Thursday, March 26th, 2009As a business grows, the number of customers increase and many of them contact the business over phone since it is the most convenient method. However, most businesses have only a few phone lines, so if outgoing calls are being made or a large number of phone calls are received, the customers may not be able to contact.
The customers may also get tired of wasting their time making phone calls, and contact other suppliers or service providers. By using a call center with adequate capacity, it can be ensured that the customer can easily contact the concerned person
Competition
Tuesday, March 24th, 2009Since highly skilled workers are not needed for most of the call center work, there is a lot of competition for doing the work. As companies try to cut costs, the work is likely to move to countries or regions where hourly wages are lower and people are familiar with the language. This usually corresponds to a lower standard of living. Though India gets a lot of the outsourced work, the wages have been increasing rapidly in the last few years, as a result of which , outsourcing may not be very competitive soon compared to Philippines and Eastern Europe.
Internet connection
Monday, March 23rd, 2009Since a large amount of data is transmitted to and from the call centre, the quality of the internet connection is important. All foreign call centers have dedicated lines for connectivity . In case of any problem with a particular line, the system will switch over to an alternate connection. The switch over is usually instantaneous. However, there only a few bandwidth providers for most countries and in case there is a cut in the undersea cable, connectivity is affected.
Local outsourcing
Wednesday, March 18th, 2009With increasing unemployment levels, most countries are try to stop outsourcing jobs to foreign countries. Many prefer local outsourcing, which is often cheaper, with the advantage that the customers speak to some one familiar with the local culture.
Nature of work
Tuesday, March 17th, 2009Though the salary at call centers is lucrative in developing countries due to favorable exchange rates, the work is often monotous . The scope for career advancement remains slim, as only a few can progress to the next level.
So call centers remain popular with students , who wish to make some part time money while studying.