In many countries , telemarketing has become a popular work at home opportunity . The callers are paid a nominal amount to cover their expenses and receive a commission for every sale they make or lead they verify.
Archive for the ‘outsourcing’ Category
Telemarketing
Sunday, June 7th, 2009Call center services
Monday, April 13th, 2009Some of the services offered by call centers are:
- Inbound customer service
- Outbound sales
- Appointment fixing
- Lead Generation
- Transfers
- Debt Collections
- Health receivables Management
Activities
Saturday, April 11th, 2009Call center is a location where calls are placed or received to handle the queries or the problems related to some particular product of one or more organizations. By making a call to call center one is supposed to get a clear idea and solution to the problem about the concerned
topic. It usually deals with customer support, though some offer telesales services.
Home based call centers
Tuesday, March 31st, 2009In many countries, home based call centers are becoming increasingly popular. The income of the agent depends on the product or service. Telemarketing jobs are common, with agents being either paid per lead or a flat rate per hour or per call. They may get a bonus for reaching their targets for leads or if the lead converts into a sale.
Competition
Tuesday, March 24th, 2009Since highly skilled workers are not needed for most of the call center work, there is a lot of competition for doing the work. As companies try to cut costs, the work is likely to move to countries or regions where hourly wages are lower and people are familiar with the language. This usually corresponds to a lower standard of living. Though India gets a lot of the outsourced work, the wages have been increasing rapidly in the last few years, as a result of which , outsourcing may not be very competitive soon compared to Philippines and Eastern Europe.
Local outsourcing
Wednesday, March 18th, 2009With increasing unemployment levels, most countries are try to stop outsourcing jobs to foreign countries. Many prefer local outsourcing, which is often cheaper, with the advantage that the customers speak to some one familiar with the local culture.