Some of the services offered by call centers are:
- Inbound customer service
- Outbound sales
- Appointment fixing
- Lead Generation
- Transfers
- Debt Collections
- Health receivables Management
Archive for the ‘call center’ Category
Call center services
Monday, April 13th, 2009Qualifications
Sunday, April 12th, 2009For most call centers, no high level qualifications are required. You just need to have good communication skills, in particular English fluency. There are many call centers in most large cities. You can work full time and also part time in call centers but very few companies give the opportunity work from home since it is important to keep information confidential. It is better to contact the placement consultancies who will be able to get you the work easily rather than going directly to the companies.
Activities
Saturday, April 11th, 2009Call center is a location where calls are placed or received to handle the queries or the problems related to some particular product of one or more organizations. By making a call to call center one is supposed to get a clear idea and solution to the problem about the concerned
topic. It usually deals with customer support, though some offer telesales services.
Home based call centers
Tuesday, March 31st, 2009In many countries, home based call centers are becoming increasingly popular. The income of the agent depends on the product or service. Telemarketing jobs are common, with agents being either paid per lead or a flat rate per hour or per call. They may get a bonus for reaching their targets for leads or if the lead converts into a sale.
Call center resources
Sunday, March 29th, 2009Some resources for starting a call center are:
http://www.call-center.net/planninganddesign_main.htm
http://www.startacallcenter.com/
Supervisor salaries
Sunday, March 29th, 2009The supervisor salaries depend on the location and attendance record. In Philippines, the salaries are as follows:
Cebu and smaller towns – P15K – P25K
Manila, Makati – more than P25K
Need for call center
Thursday, March 26th, 2009As a business grows, the number of customers increase and many of them contact the business over phone since it is the most convenient method. However, most businesses have only a few phone lines, so if outgoing calls are being made or a large number of phone calls are received, the customers may not be able to contact.
The customers may also get tired of wasting their time making phone calls, and contact other suppliers or service providers. By using a call center with adequate capacity, it can be ensured that the customer can easily contact the concerned person
Competition
Tuesday, March 24th, 2009Since highly skilled workers are not needed for most of the call center work, there is a lot of competition for doing the work. As companies try to cut costs, the work is likely to move to countries or regions where hourly wages are lower and people are familiar with the language. This usually corresponds to a lower standard of living. Though India gets a lot of the outsourced work, the wages have been increasing rapidly in the last few years, as a result of which , outsourcing may not be very competitive soon compared to Philippines and Eastern Europe.
Local outsourcing
Wednesday, March 18th, 2009With increasing unemployment levels, most countries are try to stop outsourcing jobs to foreign countries. Many prefer local outsourcing, which is often cheaper, with the advantage that the customers speak to some one familiar with the local culture.
Nature of work
Tuesday, March 17th, 2009Though the salary at call centers is lucrative in developing countries due to favorable exchange rates, the work is often monotous . The scope for career advancement remains slim, as only a few can progress to the next level.
So call centers remain popular with students , who wish to make some part time money while studying.