C4Connection

Since highly skilled workers are not needed for most of the call center work,  there is a lot of competition for doing the work.  As companies try to cut costs, the work is likely to move to countries or  regions where hourly wages are lower and people are familiar with the language.  This usually corresponds to a lower standard of living.  Though India  gets a lot of the outsourced work, the wages have been increasing rapidly in the last few years,  as a result of which , outsourcing may not be very competitive soon compared to  Philippines and Eastern Europe.