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April 23rd, 2010Telemarketing
June 7th, 2009In many countries , telemarketing has become a popular work at home opportunity . The callers are paid a nominal amount to cover their expenses and receive a commission for every sale they make or lead they verify.
Call center services
April 13th, 2009Some of the services offered by call centers are:
- Inbound customer service
- Outbound sales
- Appointment fixing
- Lead Generation
- Transfers
- Debt Collections
- Health receivables Management
Qualifications
April 12th, 2009For most call centers, no high level qualifications are required. You just need to have good communication skills, in particular English fluency. There are many call centers in most large cities. You can work full time and also part time in call centers but very few companies give the opportunity work from home since it is important to keep information confidential. It is better to contact the placement consultancies who will be able to get you the work easily rather than going directly to the companies.
Activities
April 11th, 2009Call center is a location where calls are placed or received to handle the queries or the problems related to some particular product of one or more organizations. By making a call to call center one is supposed to get a clear idea and solution to the problem about the concerned
topic. It usually deals with customer support, though some offer telesales services.
Home based call centers
March 31st, 2009In many countries, home based call centers are becoming increasingly popular. The income of the agent depends on the product or service. Telemarketing jobs are common, with agents being either paid per lead or a flat rate per hour or per call. They may get a bonus for reaching their targets for leads or if the lead converts into a sale.
SEO sales through call centers
March 29th, 2009Some companies sell SEO services through call centers. The strategy is to:
Step 1
Call center needs to train agents in accent. You can’t talk to Americans with a foreign accent forget about Convincing them.
Step 2
Sales Script – It is very important that the call center prepare a comprehensive sales Script with every possible Rebuttal that can come in your call with Customer
For Example – How many websites do you submit my URL to? or Can you get my website on the Top of google search by your SEO services?
Step 3
ABC – Always be closing a sale… You have to take every call with an attitude that you can sell to every single customer you talk to.
Call center resources
March 29th, 2009Some resources for starting a call center are:
http://www.call-center.net/planninganddesign_main.htm
http://www.startacallcenter.com/
Supervisor salaries
March 29th, 2009The supervisor salaries depend on the location and attendance record. In Philippines, the salaries are as follows:
Cebu and smaller towns – P15K – P25K
Manila, Makati – more than P25K
Need for call center
March 26th, 2009As a business grows, the number of customers increase and many of them contact the business over phone since it is the most convenient method. However, most businesses have only a few phone lines, so if outgoing calls are being made or a large number of phone calls are received, the customers may not be able to contact.
The customers may also get tired of wasting their time making phone calls, and contact other suppliers or service providers. By using a call center with adequate capacity, it can be ensured that the customer can easily contact the concerned person